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PrestaShop store maintenance (support and development)

A store that generates revenue can't afford downtime and surprises. Ongoing maintenance covers updates, monitoring, backups, fixes and development – so you can focus on sales, not technical problems.

PrestaShop Expert

The problem

A PrestaShop store without ongoing technical maintenance gradually degrades. Modules and the core version become outdated – security vulnerabilities and incompatibilities appear. Updates postponed "for later" become increasingly difficult and risky. Lack of monitoring means you learn about errors from customers. Missing or untested backups mean risking data loss. Add to that no dedicated developer contact – every fix means finding someone new, explaining context from scratch and unpredictable costs.

Scope of work

  • Regular PrestaShop, module and PHP version updates with staging testing before production deployment
  • Monitoring store availability, response time, HTTP errors and application logs
  • Database and file backups with regular restore testing
  • Fast bug and outage response – diagnosis, fix, test, deploy with rollback
  • New feature development: modifications, modules, integrations, UX improvements
  • Reporting: summary of completed work, identified issues and recommendations

What you get

  • An up-to-date and secure store – regular updates with compatibility testing
  • Monitoring with alerts – faster notification about problems and shorter response time
  • Working backups with confirmed data restore capability
  • A dedicated developer who knows your store – no explaining context from scratch
  • Monthly reports with completed work summaries and future recommendations

Frequently Asked Questions

What does subscription-based store maintenance include?

Standard scope: updates (PrestaShop, modules, PHP), monitoring and alerts, backups with testing, bug fixes, security and a monthly report. Depending on needs, the subscription can also include new feature development, integrations and technical consulting.

How quickly do you respond to outages?

Response time depends on the agreed SLA. Under the standard subscription you get a response within a few hours on business days. For stores requiring higher availability — extended SLA with shorter response times and weekend support is available.

Can I cancel the maintenance at any time?

Yes, the subscription can be terminated with one month's notice. Upon termination you receive full documentation, access credentials and a store status report. No long-term binding contracts — you stay because of service quality, not a contract.

Does the maintenance also cover the server the store runs on?

Yes, the server (VPS/dedicated) can be included in the maintenance scope — system updates, resource monitoring, hardening, backups. This gives you the best coverage: from infrastructure, through the application, to monitoring. The scope is defined individually.

Want peace of mind for your store?

Describe your store and needs — you'll receive a maintenance proposal tailored to your situation. It starts with a store status audit.